In-flight Briefing
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The Natural Transformer · Platform

Reduce workflow friction time by ~75% — without changing a single line of the platform's input or output

Fitness Nutrition UX Workflow Design CMS Discovery Consulting
— min read
01

The Brief

Context

The Natural Transformer is a large-scale fitness and nutrition platform supporting a significant matrix of 18 content variations for 1 program across gender, diet, goal, equipment, and frequency. What began as a conversation about platform improvements evolved into a structured consulting engagement, beginning with an independent CMS audit and culminating in a scoped recommendations document with prioritised implementation options.

The Opportunity

Redesigning how content was created in the CMS to dramatically reduce admin time, unlock capacity, and establish clear business ROI-driven changes.

Every improvement had to live entirely within the content creation workflow — the platform's inputs, outputs, and user-facing experience were fixed constraints.

02

Role

Conducted independent discovery — produced full IA audit of the CMS and pain point analysis Presented formalised recommendations document to client — scoped by implementation priority and ROI Client selected initial implementation scope from recommendations; roadmap items defined by me for future phases Designed all three workflow flows — recipe creation, meal plan creation, and training program creation Produced detailed user stories and acceptance criteria for engineering handover Worked within a strict constraint — input and output of the platform could not change, only how content was created Used AI-assisted prompting with human review to accelerate user story documentation
03

Problem Statement

Lack of automation locked the business into an inefficiency cycle, consuming operational capacity needed to scale service offering, limiting monetisation of the product.

UI Screens — Desktop

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04

Success Metrics

Success
~75% reduced workflow time
Success
18 content variations branched from 1 workflow
Success
Automated programs, challenges, and meal plans
05

Discovery

Before designing anything, I audited the entire CMS — mapping every content library, every workflow, and every point of friction across recipe creation, meal plan management, training program building, challenge setup, user management, and platform administration.

The IA map revealed the full scope of the system and identified where automation opportunities existed within the creation workflow without requiring changes to the platform's underlying structure.

Full CMS Information Architecture Map

Recipe creation required building male and female versions as entirely separate items — double the work for every recipe, with no shared data between versions.

Meal plan creation required 18 separate manual entries per week — 2 genders × 3 goals × 3 diet types — each built from scratch. This was taking a full day of admin time per week.

Training program creation required 12 separate manual entries per week — 2 genders × 2 locations × 3 day splits — again each built from scratch. Also a full day.

Challenge assignment required manually attaching every variation to a challenge after creation — a separate, time-consuming step for every content type.

Recipe nutritional data was being calculated manually in MyFitnessPal and then entered by hand — introducing inconsistency and error risk.

06

The Constraint

This project had a defining design constraint that shaped every decision: we could not change the input or output of the platform. The content structure, the app experience, and what users received all remained identical.

Every efficiency gain had to come from redesigning how content was created — not what was created. This meant every solution had to work within the existing data model while significantly reducing the number of manual steps required to populate it.

The ~75% workflow reduction is significant because it was achieved entirely through smarter creation flows, automation logic, and duplication mechanics — not by simplifying the content itself. Every solution had to extract maximum efficiency from the existing structure without touching what users see or receive.

07

What We Redesigned

~75% Overall workflow time reduction
18 → 1 Meal plan variations from one Build plan
12 → 1 Training programs from one 5-day plan
Recipe Creation
Before
~1 full day
After
Under 2 hrs
Before
  • Male and female versions created as entirely separate items
  • Every ingredient, nutritional value, and method entered twice
  • No shared data between gender versions
  • Double the admin work for every recipe published
After
  • Single stepped flow captures shared data once — name, method, diet type, image
  • Male and female ingredient tabs presented side by side
  • Female version entered first, duplicate to male with one click, adjust serving sizes
  • Nutritional values calculate per tab — both versions publish simultaneously with gender tags auto-assigned
Meal Plan Creation
Before
~1 full day
After
Under 2 hrs
Before
  • 18 variations per week, each created manually
  • 2 genders × 3 goals (Build, Tone, Trim) × 3 diet types (Standard, Vegetarian, Pescatarian)
  • A full day of admin work, every week
  • Challenge assignment handled separately after creation
After
  • Admin creates one Build plan, assigning recipes across three diet columns in a single grid view
  • Tone auto-generated by removing the snack
  • Trim auto-generated by removing the snack and training protocol
  • Female version duplicated with auto-swap to female recipe versions
  • All 18 variations complete in under 2 hours — challenge assigned via single toggle
Meal plan creation — previous user journey flow
Meal plan creation — updated flow
Training Program Creation
Before
~1 full day
After
Under 2 hrs
Before
  • 12 variations per week, each created manually
  • 2 genders × 2 locations (Home, Gym) × 3 day splits (5-day, 4-day, 3-day)
  • 4-day and 3-day splits recreated by hand from the 5-day
  • Female version rebuilt from scratch
  • A full day of admin work, every week
After
  • Admin builds one 5-day male plan in a grid view, assigning Home and Gym workouts simultaneously
  • 4-day split auto-generated by removing Day 2
  • 3-day split auto-generated from the 4-day by removing Day 5
  • Female version duplicated with auto-swap to female-tagged workouts
  • All 12 variations complete in under 2 hours — challenge toggle links content automatically
Training program creation — previous user journey flow
Training program creation — updated flow
08

Key Product Decisions

Discovery before design

Conducting a full CMS audit before scoping any solutions meant recommendations were grounded in actual system behaviour, not assumptions. The client selected what to implement with full visibility of the trade-offs.

Automation within constraint

Every automation decision had to work within the existing data model. Solutions like auto-generating Tone and Trim from Build, and auto-generating day splits from the 5-day plan, were designed specifically to extract maximum efficiency without requiring structural platform changes.

Challenge two-way link

Solving the challenge assignment problem at the point of creation — rather than as a separate post-creation step — removed one of the most time-consuming manual tasks in the admin workflow.

09

Reflection

This project demonstrates the disciplined improvement of a framework that already exists. The constraint of not changing input or output forced solutions that were entirely about process intelligence.

The discovery phase was the most important work on this project. Without the full IA audit and pain point analysis, it would have been easy to design solutions for the wrong problems or miss the compounding effect of fixing all three workflows simultaneously.

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